FAQS

DoubleCrazy is an LA-based streetwear brand founded in 2024. We make oversized graphic tees, heavyweight hoodies, rhinestone pieces and streetwear denim rooted in Y2K culture and hip-hop. Built for people who have something to say.

We are based in Los Angeles, California. We operate warehouses across the United States, Mexico and Vietnam to ship to customers worldwide.

DoubleCrazy grew out of real obsessions — 2000s sci-fi magazines, DIY band tees and underground hip-hop culture. Every collection pulls from that energy and brings it into today without watering it down.

Yes, we ship all over the world! Shipping costs will be added at checkout.Please check our Shipping Policy page for further info.

Orders will be shipped within 1-5 working days.The logistics time depends on where you order from:USA & Canada: 6-15 days working daysUK: 4-9 days working daysItaly：5-8 days working daysRest of Europe: 4-15 working daysSpain: 5-8 days working daysCentral & South America: 8-20 days working daysAustralia & Asia: 5-10 days working daysRest of the world: 5-20 days working days

USA & Europe:Orders under $60: Shipping fee of $5.99, transit time 8–14 business daysOrders over $60: FREE SHIPPING, transit time 8–14 business daysRest of the World:Orders under $60: Shipping fee of $5.99, transit time 5–20 business daysOrders over $60: FREE SHIPPING, transit time 8–20 business days

We use all major carriers, and local courier partners.

Every time we ship an order you receive an email with the tracking number and link.Please look for it and check the status of the shipment.If you have a shipping issue or your order status is not updating, please contact rationality@doublecrazy.com and we will be happy to help you.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.Take a look at our RETURN GUIDELINES page.

There's a size chart on every product page.If It's your first order, we strongly suggest to measure your garments and make sure the size you get is the closest to that.This way you will ensure that the fitting is perfect.

We work really hard to make sure all our products meet the highest quality standards.As we sell thousands of units on a daily basis, It's difficult for us to detect all damaged products.But you don't need to worry. If you receive a defective item please contact with rationality@doublecrazy.com and explain your situation. Make sure to upload photos of the defects and write your order number.

Yes. Most pieces are designed with a boxy oversized fit. If you prefer a more fitted look we recommend sizing down. Check the size chart on each product page for exact measurements.

We use heavyweight cotton ranging from 230 to 460 GSM depending on the piece. Some products include a cotton-polyester blend for added durability and reduced wrinkling. All fabric is sourced directly from cotton regions in Egypt, Turkey and the United States.

GSM stands for grams per square metre and measures fabric weight. The higher the number the heavier and thicker the fabric. Our tees typically range from 230 to 370 GSM and our hoodies from 370 to 460 GSM.

To keep shrinkage minimal wash in cold water and air dry where possible. Avoid tumble drying on high heat. Always follow the care label on your specific piece.

Most pieces feature bold graphic prints, cracked or vintage-washed finishes and rhinestone detailing. Each design is intentional and goes through a full development process before it hits a drop.

Size availability varies by style. Check the individual product page to see all available sizes for that specific piece.

If you want a looser fit go with the larger size. If you want something closer to a standard fit go with the smaller size. You can also reach out to us at rationality@doublecrazy.com and we will help you decide.

We accept Visa, Mastercard, Amex, Shop Pay, Bizum, Apple Pay, Google Pay, Paypal and some other local payment systems.

Sadly, no. Due to Shopify's discount system capabilities, orders are limited to 1 discount each.

When you place an order our system always sends a confirmation email.Make sure to check your spam/promotions inbox.

We process orders quickly so reach out to us at rationality@doublecrazy.com as soon as possible if you need to make a change. We cannot guarantee changes once an order has been fulfilled but we will do our best.

Check with neighbours and any safe spots around your delivery address first. If you still can't locate it contact us at rationality@doublecrazy.com with your order number and we will look into it for you.

RETURNS / EXCHANGESItems purchased from DOUBLE CRAZY must be returned in perfect condition and unused, free from damage, stains, odors, or any condition that would prevent their sale as new. Items must also be returned in their original packaging, including all tags and any items included as part of the packaging.Exchange period: 30 days from the customer's receipt of the productReturn period: 14 days from the customer's receipt of the orderThe shipping cost will be deducted from the refund, as It's not a refundable item.It's possible to exchange an item that has already been exchanged previously, but returns of previously exchanged items will not be accepted.

We work very hard in order for our garments to be the highest quality and without any defects. But even for us, it's hard to have everything under control. However, if you have a concern about a faulty or damaged item, please provide images of the product defect and the order number, and contact us via email at rationality@doublecrazy.com or through our online customer service.All items we sell are guaranteed against manufacturing defects. Defective products may be subject to inspection prior to a refund or exchange. This may entail returning the product to our Returns Center for inspection.

You can reach us at rationality@doublecrazy.com. Our customer support team is available Monday to Friday 8am to 4pm PST excluding major holidays.

We aim to respond to all messages within 1 to 2 business days during working hours.