RETURN GUIDELINES

RETURN POLICY

We want you to be 100% satisfied with your purchase from DOUBLECRAZY. If for any reason you are not satisfied, we would be happy to issue a store credit, refund,or exchange for any returned merchandise.
You have up to 14 days upon receiving shipment to return items purchased on DOUBLECRAZY.COM.
Orders must be returned by mail only.
Item(s) purchased must be in new, unused condition with original tags still attached.(Underwear or swimwear, Fragrance is NOT returnable due to our hygiene policy.)
Once your order is received and inspected, a refund to your original payment method will be processed. Shipping Charges are non-refundable. Allow 3-5 business days for your refund to process.
We do not accept returns or exchanges for DOUBLECRAZY products not purchased from DOUBLECRAZY.COM.
Please choose your items carefully to avoid "change of mind" returns.

*Please note we do not offer gift receipts.

VISIT OUR SELF SERVICE RETURNS PORTALS BELOW:

Domestic(USA); Visit our Returns Portal HERE
International(Global-E); Visit our Returns Portal HERE.

*Domestic and International (Global-E) Returns are charged a flat rate when you use our pre-paid returns shipping label.

RETURN SHIPPING COSTS

Customers may choose a suitable shipping carrier to return their items. For returns not caused by a verified product defect, damage, incorrect item, or another error on our part, all return shipping costs are the customer’s responsibility.
We recommend using a trackable shipping service and keeping your return receipt until the refund has been completed. DOUBLECRAZY is not responsible for return packages lost or damaged in transit.
If your item arrived defective, damaged, or incorrect, please contact our Customer Support team before returning it.

EXCHANGES

DOUBLECRAZY.COM does not offer No reason return and exchange. If you are not satisfied with the received product, you can contact us for a discount exchange service.

ITEMS PURCHASED DURING THE SALE PERIOD

All Sale Items are Final.

DISCLAIMER

Frequent returns or unusual pattern/activity will be flagged in our system.
If we notice that our return policy is being abused or we identify unusual pattern/activity we may cancel or refuse current, future order(s) and returns. Please review our TERMS OF USE.